If you are still having problems contact the College Help Desk at 244-6053 or go to Rm 1 Education Building for help.
Moodle support staff at the College of Education should never know your UIUC Active Directory password and hence cannot communicate it to you. Further, only you can unlock or change it. You can use http://www.ad.uiuc.edu/accounts.aspx to unlock and change your AD password.